Privacy Policy

Last Updated: October 9, 2026

At J. Ballam Furniture Gallery, operated by J. Ballam Furniture Inc., we value the trust our customers place in us. Protecting your personal information is an important part of providing a safe, secure, and enjoyable shopping experience.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit ballamfurniture.com, purchase our products, contact our team, or interact with our marketing and advertising.

By using our website, you acknowledge the information practices described in this policy. Where required, we will obtain your consent before collecting, using, or disclosing your personal information.

1. Information We Collect

We collect personal information that is reasonably necessary to operate our business, serve our customers, and improve our services.

Information you provide directly

When you make a purchase, contact us, request information, or interact with our team, we may collect:

• Your name

• Email address and telephone number

• Billing and delivery addresses

• Purchase and order details

• Product preferences and custom furniture selections

• Information submitted through contact forms or customer inquiries

• Customer service communications

• Marketing preferences and subscription information

Payment information

When you make a purchase online, payment information is processed through our payment service providers. We do not require customers to provide complete credit card information through general website contact forms.

Information collected automatically

When you browse our website, certain technical information may be collected, including:

• IP address and approximate geographic location

• Browser type, device information, and operating system

• Pages visited and products viewed

• Website interactions and browsing activity

• Referring websites and search terms

• Cookies and similar tracking information

This information helps us maintain website functionality, understand visitor activity, and improve the shopping experience.

2. How We Use Your Information

We may use personal information for the following purposes:

• Processing purchases, payments, and orders

• Arranging delivery and coordinating customer pickup

• Communicating about purchases, special orders, and delivery schedules

• Responding to customer questions and service requests

• Providing product information and warranty assistance

• Maintaining customer records and purchase histories

• Improving our website, products, and services

• Detecting and preventing fraud or unauthorized transactions

• Measuring the effectiveness of our advertising

• Sending promotional emails and special offers where permitted

• Meeting legal, accounting, and regulatory obligations

We only collect and use personal information for reasonable business purposes and in accordance with applicable privacy legislation.

3. Email Marketing & Communications

From time to time, we may send emails featuring new furniture collections, promotions, special events, and store announcements.

We send commercial electronic messages in accordance with Canada's Anti-Spam Legislation (CASL), including obtaining consent where required.

If you subscribe to our marketing emails, you can unsubscribe at any time by clicking the Unsubscribe link included in our promotional messages.

You may also contact us directly to request removal from our marketing list.

Unsubscribing from promotional communications will not prevent us from sending important messages relating to existing purchases, orders, deliveries, or customer service matters.

4. Cookies, Analytics & Advertising

Our website uses cookies and similar technologies to support website functionality, understand visitor behaviour, and improve our online services.

Depending on the services enabled on our website, these technologies may include:

Essential Cookies

Necessary for website operation, security, shopping cart functionality, and checkout.

Analytics Cookies

Help us understand how visitors use our website, including which pages and products receive the most interest.

Advertising & Marketing Cookies

May help us measure advertising performance and deliver more relevant advertisements through services such as Google Ads and Meta (Facebook and Instagram).

These technologies may collect information about your browsing activity and interactions with our website.

You can manage or restrict cookies through your browser settings and, where available, our website's cookie preference controls.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we obtain consent before using non-essential tracking technologies.

5. Sharing Personal Information

We do not sell customer contact lists to third-party marketers.

We may share personal information with trusted service providers when reasonably necessary to operate our business, including:

• Shopify: Our ecommerce platform and website service provider

• Payment processors: To securely process purchases and transactions

• Delivery and shipping providers: To arrange and complete customer deliveries

• Email marketing providers: To manage authorized marketing communications

• Analytics and advertising providers: To measure website activity and advertising effectiveness

• Technology and customer service providers: To support our business operations

These providers may process personal information on our behalf or, where disclosed and permitted, for their own specified purposes.

We may also disclose personal information when required by law, to protect our legal rights, or in connection with a legitimate business transaction.

6. Shopify & Third-Party Services

Our online store is powered by Shopify, which provides the ecommerce technology used to operate our website and process online transactions.

Shopify may process customer information in connection with purchases, website functionality, fraud prevention, and other services.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy

For information about how Shopify handles consumer personal information, visit:

https://www.shopify.com/legal/privacy/consumers

Our website may also contain links to external websites or third-party services. We are not responsible for the privacy practices of websites that we do not operate.

We encourage visitors to review the privacy policies of those services before providing personal information.

7. Protecting Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

These measures may include secure ecommerce technology, restricted access to customer records, and the use of established payment processing providers.

Although we take privacy and security seriously, no internet transmission or electronic storage system can be guaranteed completely secure.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

• Processing and documenting purchases

• Providing customer service and warranty assistance

• Maintaining required business and accounting records

• Meeting legal and regulatory obligations

• Managing marketing subscriptions and preferences

When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Withdraw consent for certain uses of your information, subject to legal or contractual restrictions

• Unsubscribe from promotional communications

• Ask questions or raise concerns about how your information is handled

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before processing certain requests to protect your information.

10. International Data Processing

Some of our technology, ecommerce, analytics, and advertising service providers may process or store personal information outside Canada.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction, including lawful access requests by government authorities.

We take reasonable steps to work with reputable service providers and protect customer information in accordance with applicable privacy requirements.

11. Children's Privacy

Our website is intended for general audiences shopping for furniture and home furnishings and is not specifically directed toward children.

We do not knowingly collect personal information directly from children for marketing purposes without appropriate authorization.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review the situation.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

We encourage visitors to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or would like to raise a privacy concern, please contact:

J. Ballam Furniture Gallery
Operated by J. Ballam Furniture Inc.
44768 Yale Road
Chilliwack, BC V2R 0G5
Canada

Email: lorena@ballamfurniture.com
Website: www.ballamfurniture.com

Business Hours: Tuesday–Saturday, 9:30 AM–5:30 PM

We are committed to addressing privacy questions and concerns respectfully and in accordance with applicable privacy legislation.