Returns, Exchanges & Custom Order Policy

At J. Ballam Furniture Gallery, we take pride in offering quality furniture, mattresses, and home furnishings. We want you to feel confident in your purchase and understand our policies before making your selection.

Please review the following information regarding returns, exchanges, clearance merchandise, and custom orders.

Regular Merchandise & Accessories

We offer a 3-day return or exchange period on eligible, regularly priced, in-stock merchandise and accessories.

• Returns or exchanges must be requested within 3 calendar days of receiving your merchandise.

• Merchandise must be unused, undamaged, and in its original, resaleable condition.

• Original packaging, accessories, hardware, and components must be included where applicable.

• Proof of purchase is required for all returns and exchanges.

• Approved refunds will be issued to the original method of payment.

No change-of-mind refunds or exchanges will be accepted after the 3-day return period.

Clearance, Sale & Floor Model Merchandise

All merchandise specifically identified as Final Sale, including floor models and clearance items, is sold as-is and is not eligible for change-of-mind returns or exchanges.

We encourage customers to carefully inspect floor model and clearance merchandise before purchasing, as these items may show signs of handling, display use, or cosmetic imperfections.

Any known imperfections should be reviewed at the time of purchase.

Custom & Special Orders

Furniture selected or ordered specifically for you is considered a custom or special order.

This includes, but is not limited to, merchandise ordered with your choice of:

• Fabric, leather, or upholstery colour

• Wood stain, finish, or material

• Size, dimensions, or configuration

• Special features or manufacturer options

• Products ordered specifically for you that are not part of our regular in-stock inventory

All custom and special orders are final once the order has been confirmed and placed with the manufacturer.

Once placed, these orders cannot be changed, cancelled, returned, or exchanged due to a change of mind.

We encourage customers to carefully review all selections, dimensions, finishes, and order details before approving their purchase.

Merchandise Condition & Inspections

All returned merchandise is subject to inspection by J. Ballam Furniture Gallery.

Items that have been used, damaged, altered, improperly assembled, or returned in a condition unsuitable for resale may be refused.

Where a return is approved as an exception to our standard policy, a restocking fee of up to 30% may apply. Any applicable fee will be communicated before the return is accepted.

Damaged, Defective or Incorrect Merchandise

We take great care in selecting and supplying quality products.

If your merchandise arrives damaged, is defective, or is not what you ordered, please contact us as soon as possible so we can review the concern and determine the appropriate next steps.

Depending on the circumstances, resolution may involve inspection, repair, replacement, or another remedy consistent with applicable warranties and consumer protection laws.

Our return and exchange policy does not limit any rights or remedies available to customers under applicable law.

Questions or Assistance?

Our team is happy to help clarify product details, custom order selections, or our return and exchange policy before you make your purchase.

J. Ballam Furniture Gallery
44768 Yale Road
Chilliwack, BC V2R 0G5

Showroom Hours: Tuesday–Saturday, 9:30 AM–5:30 PM
Closed Sunday & Monday

Thank you for choosing J. Ballam Furniture Gallery. We appreciate the opportunity to help you create a home you'll love.